Description
We are seeking Tech Operations professionals to join our team. As a Principal Associate, Tech Operations, you will provide onsite customer support for a geographically dispersed enterprise workforce.
Responsibilities:
- Provide technology support operations including end-user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
- Monitor systems, alerts, and dashboards to identify potential incidents and escalate issues to the appropriate teams.
- Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures.
Requirements:
- High School Diploma, GED, or equivalent certification.
- At least 2 years of experience managing IT projects or operations teams.
- At least 4 years of experience supporting or administering monitoring, alerting, and escalation systems.
- At least 4 years of Technical Operations experience.
- At least 4 years of experience with IT systems and infrastructure.
- At least 4 years of experience with desktop platforms and operating systems.
- At least 4 years of experience with incident management and reporting tools.
- At least 4 years of experience working with networking fundamentals (DNS, DHCP, TCP/IP) and system connectivity troubleshooting.
- At least 4 years of experience using scripting languages (PowerShell, Python, or Bash) for automating routine operational tasks.
Preferred Qualifications:
- Bachelor’s Degree in Business, Information Systems, or Computer Science.
- 5+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions.
- 5+ years of experience with CMDB and incident management technologies.
- 5+ years of experience in Project Management.
- 4+ years of experience with cloud and virtualization technologies.
- ITIL Certification.
Benefits:
- Competitive salary ($109,900 - $125,400).
- Performance-based incentive compensation.
- Comprehensive health, financial, and other benefits.