Description
We are seeking an Operations Technician to join our team at the BBC's international operations in Washington DC. You will play a vital role in ensuring the smooth operation of our broadcast facility, supporting productions teams creating content for TV, Radio, and Online platforms.
Job Summary: As an Operations Technician, you will work as part of a shift-working team to maintain IT, technical, and operational workflows. You will undertake defined support processes within a workflow, resolving issues or escalating them as needed.
Key Responsibilities:
- Monitor workflows and support structures to identify and resolve issues or escalate them when required.
- Respond promptly to operational issues and take appropriate action to maintain service continuity.
- Prioritise workload under the guidance of senior colleagues and follow instructions effectively.
- Demonstrate strong communication and administrative skills, including accurate logging of activities within the Remedy Ticketing System and effective communication with colleagues.
- Understand and adapt to changing operational needs and priorities.
Requirements:
- Strong computer literacy, including Windows/macOS, common business applications, and a good understanding of IT hardware, software, and systems.
- Experience in maintaining, troubleshooting, and supporting IT hardware, including desktops, laptops, peripherals, and basic networking.
- Strong diagnostic and problem-solving skills, with the ability to identify, investigate, and resolve technical and system issues effectively.
- Experience supporting end-users, including incident management, request fulfilment, ticketing systems, and appropriate escalation processes.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly and effectively to non-technical users.
Desirable Skills:
- Problem-solving methodologies.
- Experience in media and creative environments.
- Experience supporting audio-visual or media/broadcast equipment.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Understanding of cloud services (e.g., Microsoft 365, Azure, AWS).
Benefits:
- Fair pay and flexible benefits specific to your location and contract type.
- Excellent career and professional development opportunities.
- Support in your working life.
- A values-based organisation where the way we do things is important as what we do.