Description
At Catawiki, every day brings the extraordinary. We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our in-house experts.
Job Description
As a Customer Service Representative, you will engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media).
Responsibilities
- Mediate between customers and find solutions that work for both parties
- Address and resolve customer queries in a timely manner
- Collaborate with other departments to improve the overall Customer Experience
Requirements
- 1 to 4 years of direct experience in Customer Service or Content Moderation
- Professional speaking and writing skills in German and English
- Strong analytical and critical thinking skills
- Ability to quickly switch between various customer channels
- Availability to work 40 hours per week
- Willingness to commute to our Lisbon office and work in the office at least 2 days per week
Benefits
- Competitive Annual Gross Base Salary of 18,000€-23,000€
- Health Insurance from day 1 (including dental coverage)
- Work From Home Allowance
- Commuting between your home and our office is covered by Catawiki
- Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us
- Create a visible impact by working at scale in a global organisation
- Learn and grow through our Learning & Development initiatives
- A culture of connection defines us, with a passionate, diverse team of 800+ Catawikians