Description
At Catawiki, every day brings the extraordinary. We're a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our in-house experts.
Our mission is to become the world's most popular destination for special objects. As a growing, diverse, and sustainable scale-up, we proudly live by three core values: taking ownership and driving impact, being open to change and feedback, and being passionate about our mission and our customers.
Job Description
This position is for a Seasonal fixed-term 6-month contract (starting January 2027), with possible extension depending on performance and business needs.
As a Customer Service Representative, you will engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You will ensure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.
Responsibilities
- Solve complex customer challenges and manage disputes and complaints
- Address and resolve customer queries in a correct and timely manner via diverse channels
- Mediate between sellers and buyers in case of disputes
- Provide excellent customer support
Requirements
- 1 to 4 years of direct experience in Customer Service or Content Moderation
- Professional speaking and writing skills in Italian and English
- Strong analytical and critical thinking skills
- Previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.)
- Ability to quickly switch between various customer channels
- Ability to positively interact with your team and other departments
- Available to work 40 hours per week
- Willing to commute to our Lisbon office and work in the office at least 2 days per week
- Flexible with working at least 2 weekends a month and on some public holidays
Benefits
- Competitive Annual Gross Base Salary of 18,000€-23,000€ depending on your level, competencies, and overall experience
- Health Insurance from day 1 (including dental coverage)
- Work From Home Allowance
- Commuting between your home and our office is covered by Catawiki
- Amazing Office right in the centre of Lisbon
Why You'll Love Working with Us
- Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories
- Learn and grow through our Learning & Development initiatives
- A culture of connection defines us, with a passionate, diverse team of 800+ Catawikians representing 60+ nationalities