Description
We are seeking a 3rd or 4th-year university student passionate about networking to join our HPE Global Customer Support (GCS) team as a Technical Support Engineer Intern – Networking / TAC.
As part of our team, you'll work alongside experienced engineers, develop practical troubleshooting skills, and learn how a global technical support organization helps customers solve complex networking challenges.
Responsibilities:
- Learn from experts: work alongside experienced TAC engineers who will mentor you and help you build your networking and troubleshooting skills
- Develop problem-solving skills: assist with investigating technical issues, reproducing problems, analyzing information, and identifying possible solutions under the guidance of experienced engineers
- Get hands-on with networking: use our labs to configure, test, and troubleshoot networking hardware and software and recreate real-world networking scenarios
- Explore AI: learn how AI and cloud technologies can be used to improve network visibility, operations, and troubleshooting
- Experience technical support: discover how technical issues are investigated, documented, prioritized, and escalated within a global technical support organization
- Build troubleshooting skills: learn structured troubleshooting methodologies and how to collect and analyze relevant network information
- Develop technical documentation skills: learn how to clearly document network environments, technical issues, troubleshooting steps, findings, and solutions
- Learn and grow: expand your knowledge of networking technologies through hands-on experience, technical training, and collaboration with other engineers
Requirements:
- Current university student: currently enrolled in the 3rd or 4th year of a Bachelor’s degree in Computer Science, Telecommunications, Electronics Engineering, Information Technology, Networking, or a related technical field
- Networking fundamentals: basic academic or practical understanding of computer networking concepts
- Hands-on interest: enthusiasm for working with network devices, labs, Linux, virtual environments, or networking tools
- Curiosity and willingness to learn: a genuine interest in understanding how networks work and why things sometimes go wrong
- Problem-solving mindset: enjoy analyzing technical problems, experimenting, and finding logical explanations or solutions
- Teamwork: comfortable asking questions, receiving guidance, sharing ideas, and collaborating within an international engineering environment
- Language skills: good written and spoken English
Primary skills:
- Communication: good verbal and written communication skills and the ability to explain technical concepts clearly
- Collaboration: ability to work effectively with colleagues, mentors, and technical teams
- Organization: well-organized, curious, and comfortable learning new technologies and technical processes
- Technical fundamentals: basic academic or practical knowledge of some of the following: OSI model and TCP/IP, IPv4 and basic IPv6 addressing, IP packet flow, Ethernet and Layer 2 concepts, VLANs, basic routing concepts, network utilities such as Ping and Traceroute, basic network security concepts, Linux fundamentals
What we can offer you:
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Personal & Professional Development: investment in your career with specific programs to help you reach your career goals
- Unconditional Inclusion: celebration of individual uniqueness and flexibility to manage work and personal needs