Description
Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution.
This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities.
Responsibilities:
- Act as the EBC Program representative in the San Francisco office and build strong relationships with all internal senior stakeholders in the United States, and other visitors.
- Own the end-to-end planning and delivery of strategic Executive Briefings, aligning customer objectives, agendas, executive participation, logistics, and desired business outcomes.
- Maintain accurate program records and operational data, including schedules, attendee information, agenda changes, feedback, and follow-up actions.
- Deliver best-in-class executive experiences through hands-on coordination of registration, room setup, catering, gifting, surveys, and other briefing requirements.
- Own relationships with catering, gifting, hotel, and transportation vendors; establish service standards, coordinate delivery, and manage spend against budget.
- Partner with Workplace, IT, Sales, Customer Success, and other teams to deliver a seamless guest experience, resolve issues, and improve the broader office experience.
- Develop reusable templates, training, playbooks, and personalized briefing materials that improve program quality and scalability.
- Use feedback, program data, and stakeholder input to identify opportunities and lead improvements to the EBC operating model.
- Define and report monthly success metrics, customer insights, program performance, and recommendations to leadership.
Requirements:
- 5+ years of experience in strategy and operations, program management, business development, strategic events, consulting, customer programs, or another highly cross-functional role.
- Very strong project management skills and can identify and solve problems quickly with minimal management guidance.
- Outstanding customer service mentality and attention to detail.
- Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas.
- Highly organized and self-motivated to create and execute on new projects.
- Team player who can take on projects in various stages of completion and run.
- Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
- Strong attention to detail and craftsmanship, with a knack for prioritization and scoping.
- Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements.
- Experience building trusted advisor relationships with senior management.
- Possesses exceptional written and interpersonal communication skills, and able to explain your work clearly and concisely to stakeholders.