JBAB Operations Manager

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.

The Digital Modernization Group of Leidos currently has an opening for an Operations Manager to work at Joint Base Anacostia-Bolling. This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions.

The Operations Manager is responsible for organizing and prioritizing team members' work in support of the program and customer in areas including networking, field operations, change management, tech refreshment, and routine requirements. The operations manager partners with the customer to understand their objectives and formulate executable actions to achieve mission success.

Primary Tasks

• Delivers world-class information technology services to over three thousand military, civilian, and contractor customers at Joint Base Anacostia Bolling (JBAB).
• Oversees mission execution in both current operations and future plans (project management).
• Directs personnel to ensure all work is prioritized, coordinated, documented, and deconflicted to meet program requirements and key performance indicators.
• Attend and provide input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
• Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time, etc.
• Leads and reviews the work of team who exercise latitude and independence in their assignments.
• Participates in weekly briefs with 794th Communications Squadron's leadership to highlight mission accomplishments and challenges.
• Consulted to provide feedback for hiring, firing, promotion, performance, and rewards decisions for team members.
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develops and oversees plans to execute annual and compliance initiatives such as annual technical refresh of approximately 400 workstations.
• Agility when managing a changing environment, priorities, personnel, and/or tasks.
• Coordination with broader program team to ensure consistency in approaches across the program and bring best practices to onsite staff.
• Ensures internal synchronization meetings across Field Service teams to ensure technicians and team lead understand daily ticket priorities and workloads.
• Communicates clearly with the customer daily to ensure aligned priorities, strategy, issue resolution, and partnering where needed.
• Serves as acting Site Lead when required.

Basic Qualifications

• Requires a BA/BS or equivalent experience and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience.
• Possess an active DoD Secret clearance.
• Advanced knowledge and experience with desktop support and helpdesk principles.
• IT support team lead experience / ability.
• Familiar with IT support in a DOD environment.
• 8140 compliant education, training, or certification.
• Able to work primarily on-site at JBAB.

Preferred Qualifications

• 2+ years of experience supervising or leading teams or projects.
• Familiar with Remedy and/or ServiceNow.
• Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing, and DISA J6.

Pay Range: $116,350.00 - $210,325.00