Description
The Airport Services Product Manager is responsible for the strategy, management, growth, and optimization of Mastercard's airport services portfolio across North America.
Key Responsibilities:
- Develop and execute product strategies and multi-year roadmaps for airport services products and solutions across North America
- Identify market opportunities, customer needs, and emerging industry trends to drive product innovation and growth
- Manage the ongoing performance of existing airport services offerings and recommend enhancements to improve value, adoption, and profitability
- Conduct market, competitive, and financial analyses to support strategic decision-making and investment priorities
- Lead opportunity assessments, concept validation, business case development, and financial modeling for new products and enhancements
- Establish and manage relationships with airport service providers, lounge operators, technology vendors, and strategic partners
- Partner with Sales, Account Management, Marketing, and Customer Delivery teams to develop and execute go-to-market strategies
- Establish product KPIs and monitor performance against business objectives
Qualifications:
- Bachelor's degree in Business, Marketing, Product Management, Finance, or a related field
- 5-8 years of experience in product management, product development, business strategy, in financial services, travel, hospitality, or services fields
- Strong product management and product lifecycle management capabilities
- Demonstrated ability to develop and execute product strategies that drive business growth
- Excellent business, financial, and market analysis skills
Preferred Experience:
- Managing travel-related benefits, premium experiences, or cardholder services programs
- Developing and executing lounges or on-site experiences in the airport services space
Success Measures:
- Growth in adoption and utilization of airport services products
- Achievement of revenue, profitability, and product performance targets
- Successful launch and enhancement of airport services offerings
- Strong partner relationships and service excellence
- Positive customer satisfaction and engagement outcomes