Description
Adobe Experience Platform powers how enterprise brands understand, orchestrate, and deliver customer experiences at scale. We're looking for a Senior Product Designer to define how AI-powered, agentic capabilities work across our enterprise products, and how the people who use them stay in control and know they can trust the result.
Our users are practitioners: data engineers, marketers, analysts, and admins working in corporate, multi-stakeholder environments with real governance, permissions, and data complexity. Most of the job is defining flows rather than laying out screens: how a customer gets from intent to outcome when AI does part of the work. You'll partner closely with global Product Management and Engineering teams to shape custom AI flows for specific customer needs and enterprise use cases, and you'll move fast when hands-on work is needed.
Responsibilities
- Define: own the experience flows for AI-driven capabilities across enterprise products, from the customer's first intent to a verified outcome.
- Model: set up task models, conversation and interaction patterns, and frameworks for multi-step workflows.
- Build trust: design the moments where a human steps in, plus the transparency, confidence, provenance and evaluation cues and the error recovery that keep users in control.
- Connect: shape the handoffs between AI-driven flows and traditional UI so the experience feels like one product.
- Partner: work with Product Management and Engineering to shape custom AI flows for specific customer requirements and enterprise use cases.
- Prototype: move from idea to testable flow quickly using Spectrum, Figma, and AI design and prototyping tools.
- Structure: make permissions, governance, data-heavy workflows, and multi-persona journeys easier to understand and use.
- Elevate: share your craft and flow-thinking with peers through critique and pairing.
Requirements
- 7+ years of product, UX, or interaction design experience, with a record of shipping complex products.
- 4+ years designing enterprise, B2B, or technical products.
- 1-2+ years designing AI-powered experiences in production or advanced prototypes.
- Expert-level Figma, proven experience shipping fast within a mature design system, and active use of AI tools to accelerate design and prototyping.
- Ownership of flow definition for a product area with minimal guidance, and the confidence to lead design decisions in conversations with PM and Engineering.
- Multiple complex features or flows shipped to enterprise customers, with measurable outcomes.
- Clear communication at the flow level: diagrams, journey and flow maps, prototypes, and storytelling that works for both executives and engineers.
- A degree in Design, HCI, or a related field, or equivalent practical experience.
Nice to have
- Experience in data, marketing technology, CDP, analytics, or developer-facing products.
- Experience running customer-facing design workshops.
- Experience with multi-agent orchestration patterns or with integrating first- and third-party AI systems.