Description
We’re looking for a senior service designer who is motivated to support and protect our communities by delivering better services.
The Home Office keeps our UK citizens safe and our country secure. We play a fundamental role in the security and economic prosperity of the UK.
You will work in an agile, multi-disciplinary team within the Digital Corporate Enablement Office (DCEO). Your designs will help shape the digital services and platforms that enable colleagues across the Home Office to work more effectively and deliver better outcomes.
Some of the projects you could work on include:
- Building and improving digital products and services that support corporate functions such as Human Resources, Finance, Commercial, Estates, Security and Communications.
- Designing and enhancing internal tools and platforms used by Home Office colleagues to access information, complete tasks and collaborate effectively.
- Improving enterprise services and engagement platforms, including GOV.UK content, workplace services, business management tools and digital collaboration products.
- Supporting the development of innovative, user-centred solutions that connect people, services and information across the organisation.
You can deliver accessible services and take a lead role in guiding design within a project team. You are comfortable working at pace across a variety of products and workstreams, collaborating closely with multidisciplinary teams to solve complex user needs. You will be skilled in using user research, data and evidence to inform design decisions, measure outcomes and drive continuous improvement.
Your main day-to-day responsibilities will include:
- Leading service design work on projects and ensuring that delivery teams are taking a user-centred, evidence-based approach.
- Creating compelling service solutions by identifying opportunities to improve the performance or management of existing services, and drawing on findings from user research, data patterns, policy and other areas.
- Engaging with senior stakeholders, presenting project findings and related recommendations to senior decision makers across government.
- Rapidly creating sketches, diagrams and lo-fi prototypes to share and test ideas.
- Coaching and coordinating multidisciplinary teams to help them successfully design good services.
- Raising awareness of what good service design looks like by sharing valuable case studies, methods, tools, artefacts and standards across the Home Office and beyond.
- Presenting project findings and related recommendations to senior decision makers across government.
- Identifying and raising any blockers to design activities to the leadership team.
Alongside your salary of £62,732, Home Office contributes £18,173 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Some of the primary benefits are:
- A Civil Service Pension with employer contribution rates of at least 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service.
- 8 days of public holidays, plus 1 additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.