Description
As a Director in Capital One’s Ecosystem Risk & Integrity organisation, you will apply your visionary leadership and analytical prowess to safeguard our Global Payments Ecosystem.
Leading our High Brand Risk (HBR) and Prohibited Activity Monitoring programs, you will act as a critical first line of defense, working across the enterprise to develop and implement cutting-edge transaction monitoring solutions.
In this high-profile role, you will lead a dynamic team of Risk Specialists to ensure participants uphold our network standards and comply with evolving domestic and international regulatory requirements.
Directors in Capital One’s Risk Management organization partner with Executives, network partners, and cross-functional teams to drive organisational change.
You will spearhead the modernisation of our capabilities to better manage the Company’s risk in an open, collaborative environment where innovative ideas and robust solutions are both welcomed and rewarded.
You are a highly motivated Risk Management professional with a passion for payments integrity, excellent organisational leadership, and strong communication skills.
You will have a high level of exposure across lines of business and the opportunity to work directly with Executives to create resilient, forward-thinking strategies.
By evaluating "gray area" activities, detecting transaction laundering, and enforcing noncompliance controls, you will identify and mitigate potential reputational, legal, and regulatory risks to the Company while empowering smart, sustainable business growth.
Core Responsibilities
- Integrate Intelligence to Critical Risk Processes: Work with business partners, acquiring participants, and external vendor partnerships to validate and execute transaction monitoring processes that protect network integrity and the company's bottom line.
- Consult & Collaborate: Consult with Executives to determine the optimal interaction model with Payment Schemes and external participants, fostering positive relationships, proactive registration outreach, and transparent compliance standards.
- Programmatic Uplift and Framework Development: Drive the strategic finalisation of the High Brand Risk (HBR) category and sub-category framework.
- Anomaly Detection and Investigation: Perform critical assessments on network anomalies, deceptive practices, and transaction laundering to mitigate regulatory and reputational risk.
- Extensive Gap Assessments: Perform extensive gap assessments on legacy transaction monitoring tools and investigation workflows.
- Drive Process Excellence: Use advanced analytical skills to assess and improve processes and operations.
- Scale Governance & Oversight: Drive large-scale Process Management and Governance, overseeing Quality Assurance frameworks, acquirer monitoring programs, compliance attestations, and executive reporting.
- Empower Dynamic Teams: Lead and develop multifaceted teams segmented across Strategy, Program Administration, Investigations, and Operations.
Basic Qualifications:
- Bachelor's degree or military experience
- At least 5 years of experience in Project Management or Process Management
- At least 2 years of experience in Operations Management
- At least 2 years of experience in People Management
Preferred Qualifications:
- Master's degree in Business Administration, Finance, Accounting, Economics, Mathematics, or Project Management
- At least 6 years of experience as a project manager or process manager within financial services or global payments, specifically in anti-money laundering, fraud, or transaction monitoring
- At least 10 years of overall experience as a project manager or process manager
- Experience managing international payments or fintech operations across multiple regions
- Business Process Management certification, Lean Six Sigma Green Belt certification, Lean Six Sigma Black Belt certification, Agile Coach certification, or Certified Regulatory Compliance Manager certification
The minimum and maximum full-time annual salaries for this role are listed below, by location.
Chicago, IL: $187,300 - $213,700 for Director, Risk Management McLean, VA: $206,000 - $235,100 for Director, Risk Management New York, NY: $224,800 - $256,500 for Director, Risk Management Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management