Description
At Adyen, we are seeking a Senior Manager, Digital Workplace to lead our Application Engineering team. The team builds, runs, and automates core platforms used daily for collaboration, including the Atlassian suite, Slack Enterprise Grid, Google Workspace, Zoom, and emerging AI tooling.
Responsibilities:
- Strategy & Roadmapping: Establish the team's short- and medium-term vision, synthesizing requests from across the business, balancing priorities against capacity, and communicating trade-offs to stakeholders.
- Project Delivery: Guide projects end-to-end, establishing clear milestones, ownership, risk management, and progress reporting.
- Platform Operations: Coordinate and execute tool launches, migrations, and platform enhancements across a global workforce.
- Governance & Reliability: Maintain a secure, reliable, and scalable SaaS ecosystem, partnering with Security and Enterprise Access Management.
- Automation & AI Innovation: Champion the team's automation and AI roadmap, integrating agentic workflows that reduce friction.
- Vendor Partnerships: Oversee SaaS vendor relationships, licensing strategies, and contract renewals.
- People Leadership: Mentor, support, and grow a team of Enterprise Applications Engineers.
- Team Growth: Lead hiring initiatives and shape team organization and capabilities as Adyen scales.
- Operational Excellence: Set and sustain standards for documentation, operational hygiene, and support escalation.
- Technical Guidance: Participate in architecture decisions, code reviews, and integration designs.
Requirements:
- Proven Leadership: Demonstrated background leading engineering teams focused on internal tooling, enterprise applications, or digital workplace platforms.
- Execution & Delivery: Skilled in complex project management, proficient at estimating, tracking, and shipping parallel initiatives.
- SaaS Domain Expertise: Practical experience operating and scaling enterprise collaboration platforms.
- Technical Foundation: Solid architectural understanding of productivity and enterprise platforms.
- Pragmatic AI Adoption: Familiarity with implementing internal AI/LLM-enabled workflows.
- Security Awareness: A security-first mindset with familiarity handling identity and access management.
- Collaborative Communication: Clear, empathetic communication style across all levels.