Description
Visa's Corporate IT organization is on a transformational journey to redefine how enterprise technology enables global business scale, resilience, and employee productivity.
The Senior Director, Corporate Network & Infrastructure will play a critical role in modernizing Visa's global corporate network and infrastructure platforms,driving reliability, security, and performance while enabling hybrid work, cloud adoption, and digital-first business operations.
Key Focus Areas:
- Enterprise resilience and availability at global scale , designing and running services that are reliable, secure, and easy to operate.
- Modernization and simplification , shifting toward software-defined, automated, and cloud-integrated network and infrastructure capabilities.
- Operational excellence , strong incident, problem, change, and capacity management with measurable outcomes.
- Security and risk-by-design , embedding controls, compliance, and cyber resiliency into architecture and operations.
- Hybrid work enablement , delivering consistent, high-quality connectivity and infrastructure services for employees everywhere.
- Data-driven leadership , using telemetry, service health indicators, and customer feedback to prioritize and deliver improvements.
- Talent and culture , building a high-performing global organization with strong engineering standards and inclusive leadership.
Key Responsibilities:
- Strategy & Transformation:
+ Define and execute the global corporate network and infrastructure strategy aligned to Corporate IT priorities; translate strategy into multi-year roadmaps and quarterly outcomes. + Identify opportunities to simplify platforms, reduce toil, and increase automation; drive adoption of modern engineering practices and standards. + Act like an owner: steward investment decisions, optimize total cost of ownership, and ensure resources are allocated to the highest-value outcomes.
- Technology & Architecture Leadership:
+ Serve as a senior technical authority for network and infrastructure platforms; set architecture standards, engineering principles, and guardrails. + Partner with enterprise architecture and security teams to ensure designs meet resiliency, performance, and risk requirements. + Think big and challenge the status quo by evaluating emerging technologies and patterns that can improve scale, reliability, and customer experience.
- Operational Excellence & Reliability:
+ Own service reliability, availability, performance, and capacity; establish service-level objectives and transparent health reporting. + Lead major incident and problem management, driving root-cause elimination and continuous improvement; learn from mistakes and improve processes and systems. + Deliver seamlessly by strengthening change management discipline, automation, and operational readiness across releases and migrations.
- Stakeholder Partnership & Customer Obsession:
+ Obsess about customers: partner with business and technology leaders to understand needs, prioritize initiatives, and deliver outcomes that improve employee productivity. + Listen and learn from internal customers and operational teams; convert feedback into actionable improvements and measurable service gains. + Build trust-based partnerships across Corporate IT, Cybersecurity, Facilities/Real Estate, and vendor partners.
- People Leadership & Culture:
+ Lead, coach, and develop global teams of engineers and architects; create clarity on roles, responsibilities, and accountability. + Champion inclusion and diversity; foster psychological safety, encourage constructive debate, and enable each other to succeed. + Attract, retain, and grow talent through intentional development, succession planning, and high-performance expectations.
Qualifications:
- Basic Qualifications:
+ 12+ years of relevant work experience and a Bachelor's degree, OR 15+ years of relevant work experience. + Experience in technology leadership with increasing responsibility, growing and leading high-performance teams, and directing the IT function. + Experience in taking ownership of complex, multi-faceted, open-ended problems and driving them to completion. + Experience in digital media, AV, UC, voice, video, streaming, and conferencing infrastructure. + Experience architecting and deploying enterprise-scale solutions and driving technology transformation. + Experience applying AI and agentic technologies in digital media/UC environments. + Experience in providing exceptional customer service and supporting business continuity planning. + Experience in metrics-driven management and business impact. + Experience in change management and business continuity. + Experience in mentoring and managing high-performing teams.
- Preferred Qualifications:
+ 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience. + Experience leading large, high-performance teams in organizations with 5,000+ employees. + Experience leading enterprise technology and cultural transformation programs. + Experience with ServiceNow ITSM Tool. + Experience with ITIL, Six Sigma, or Agile development. + Experience in driving consensus across diverse, global technology, and business partners.
Additional Information:
- Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
- For roles located in the US, the estimated salary range for this position is $194,700.00 to $ 340,800.00 USD per year, which may include potential sales incentive payments (if applicable).
- Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.