Description
Compensation
- Base Salary CA$55K – CA$65K
We take a market-based and data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, location, and scope.
What We Offer
- Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
- Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events.
- Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription.
- Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies.
Position Summary:
Reporting to the Workplace Experience Lead, the Workplace Experience Coordinator will be responsible for the day-to-day operation of our Vancouver office and for the experience people have while they are in it. The role spans front-of-house reception, facilities and supplies, shipping, and health and safety, alongside the events, team lunches, and swag that bring the office together.
Responsibilities:
- Own the front-of-house experience , welcome visitors, candidates, and vendors, answer and route incoming calls, correspondence, and the shared office inbox within agreed response times, and keep the office secure by maintaining the visitor log and issuing badges.
- Keep the office running day to day through regular walkthroughs, meeting room checks, upkeep across multiple kitchens, and daily supply ordering and inventory, receipt reconciliation, liaising with building maintenance and janitorial staff to resolve issues quickly.
- Coordinate vendors and manage swag orders for employee onboarding and one- and five-year anniversaries, including custom LEGO swag and Trulioo Values bricks.
- Curate the in-office experience alongside the Workplace Experience Lead , monthly events spanning ERG, wellness, cultural, social, and DE&I programming, twice-weekly team lunches, from researching restaurants across the city to placing the order, and a monthly happy hour.
- Chair the Health and Safety Committee, running the monthly meeting and keeping the office's safety practices, training, and documentation current.
- Keep recurring office administration on schedule , onboarding and offboarding tracking, monthly budget and invoice reporting for office purchases, anniversary date reports, and the monthly reporting that supports our internal compliance requirements.
- Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.
- Use AI assistants to triage and summarize the shared office inbox, draft event and office communications, and pull together recurring monthly reports from existing data.
Requirements:
- Education: Bachelors of Business Administration or equivalent experience. CPR-C and AED certification, or willingness to become certified through Trulioo.
- Experience: 2–4 years in Hospitality or Facilities field, office coordination, reception, or administrative support.
- Soft skills: Warm, professional communication with everyone from candidates to executives; a calm, organized approach to competing priorities; and the flexibility to change direction when the day does.
- Hard skills: Inventory and supply management, vendor coordination, invoice and budget tracking, courier and shipping logistics, event planning, and recurring monthly reporting.
- Technology: Google Workspace (Gmail, Calendar, Drive, Docs, Sheets), Slack, Zoom, Navan and courier portals such as FedEx and DHL.