Description
We are currently seeking a high-caliber professional to join our team as a Business Development Associate – VNM.
Principal Accountabilities:
- Acquire new-to-bank customers via bank-led deployments, customer referrals, and self-sourced prospecting.
- Cross-sell credit cards and personal loans to existing and new-to-bank customers.
- Identify opportunities for mortgages.
- Migrate customers to use digital solutions.
- Engage customers confidently, understand their needs, and convert opportunities using needs-based selling.
- Explain HSBC product features and benefits clearly and recommend suitable solutions.
- Support customers with account opening, coordinating with relevant departments to complete required steps.
- Manage post-application activities with internal stakeholders to ensure smooth processing and customer experience.
- Deliver assigned KPIs and maximize revenue contribution.
- Build positive, professional relationships with customers, stakeholders, and colleagues.
Knowledge/Special Skills Requirements:
- Minimum diploma holder and preferably 1–3 years of experience in sales/customer acquisition within banking or channel sales.
- Strong interest in sales and customer acquisition; proactive, target-driven, resilient in a fast-paced environment.
- Able to manage details and follow workflow/process steps accurately and efficiently.
- Able to work independently, multitask, work under pressure, and meet tight deadlines.
- Customer-oriented with strong communication skills; able to identify financial needs and refer appropriately.
- Competent in Microsoft Office.
- Fluent in Vietnamese; English/Mandarin is an advantage.