Description
We are looking for a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients.
This position requires strong analytical skills, effective communication, and a customer-centric approach to deliver outstanding service and ensure operational continuity.
You’re welcome to work remotely from the USA.
Please note that this is a shift work.
Your responsibilities will include:
- Diagnose and resolve technical issues, focusing on Linux, networking, security, Kubernetes and cloud environments.
- Analyze and resolve storage-related issues using a strong understanding of data storage concepts.
- Apply ML knowledge to assist with troubleshooting model deployment, performance issues and integration challenges in ML pipelines.
- Develop Python and Bash automation scripts to streamline processes and optimize workflows.
- Provide timely updates and clear customer explanations regarding issue status and resolutions.
- Escalate unresolved problems promptly to ensure minimal service disruption.
- Maintain and improve technical documentation to support troubleshooting and issue prevention.
We expect you to have:
- Linux administration – advanced
- Networking – intermediate
- Kubernetes – intermediate
- Cloud solutions (AWS, Azure, GCP) – intermediate
- Python/Bash scripting – intermediate
- ML training, inference and pipelines – intermediate
- Data storage concepts – intermediate
- Troubleshooting and problem-solving – advance
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 5+ years in technical support, with at least 3 years of hands-on experience in cloud environments.
Working Hours:
- Availability for rotational shifts or on-call support as required.
Key employee benefits in the US:
- Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) plan: Up to 4% company match with immediate vesting.
- Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote work reimbursement: Up to $85/month for mobile and internet.
- Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.