Description
We're looking for a Senior Customer AI Engineer to join our Token Factory team to help customers transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.
This role sits at the intersection of engineering, delivery, and customer success – ensuring that what was promised during pre-sales actually works reliably in production. You will work closely with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant, and cost-efficient deployments.
Responsibilities:
- Lead the transition from PoC to production
- Ensure customer workloads are deployed, stable, and scalable
- Drive time-to-production and time-to-value
- Understand customer architectures and use cases
- Monitor and improve performance, cost efficiency, and reliability
- Identify and resolve bottlenecks proactively
- Work directly with customer engineering teams and provide guidance on best practices and optimisation
- Translate technical challenges into actionable solutions
- Act as a primary technical contact for production issues and coordinate with internal teams to resolve incidents
- Identify opportunities to optimise and expand usage
- Provide structured feedback to Product and Infrastructure teams
Requirements:
- Practical knowledge of inference frameworks (e.g. vLLM, TensorRT)
- Solid understanding of cloud or infrastructure systems, distributed systems, and AI/ML workloads
- Ability to troubleshoot and reason about system performance
- Experience working directly with technical customers
- Ability to communicate complex topics clearly and effectively
- Strong sense of ownership and ability to manage multiple customers and priorities
Nice to Have:
- Experience with GPU workloads or AI infrastructure
- Background in solutions engineering, SRE, or technical support in B2B environments
Benefits & Perks:
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams