Description
We are looking for a Service Operations - Production Support Engineer to join our Corporate Bank Production team in Pune.
The Corporate Bank is a market leader in Cash Management, Trade Finance & Lending, Securities Services, and Trust & Agency services.
As a Production Support Engineer, you will be responsible for ensuring the smooth operation of our production environment, driving a culture of proactive continual improvement, and providing an optimum level of service to our stakeholders.
Key Responsibilities:
- Resolve technical and functional incidents, user requests, and troubleshoot application, infrastructure, and functional issues in the production environment.
- Respond rapidly to production incidents with data-driven decision-making, minimizing downtime and financial impact.
- Enhance application health monitoring and implement automation to reduce manual intervention and improve system resilience.
- Provide clear, timely updates to business stakeholders and senior technologists during incidents and follow-ups.
- Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals.
- Enforce and adhere to change, incident, and problem management policies, as well as bank-specific non-financial risk frameworks.
- Promote a culture of engineering excellence, continuous improvement, and knowledge management.
Requirements:
- Proven experience in controlled production environments with strong understanding of ITIL practices in large Corporate environments or Financial Services Technology.
- Experience working on UNIX/Linux, Java J2EE, Python, PowerShell scripts, and debugging techniques.
- Strong knowledge of databases, including working experience of writing SQL scripts and queries.
- Cloud experience (GCP Preferred).
- Strong in Site Reliability Engineering Practices.
- Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M).
- Knowledge of microservices, APIs, CI/CD pipelines, and container platforms (OpenShift/Kubernetes).
What we offer:
- Best-in-class leave policy.
- Gender-neutral parental leaves.
- 100% reimbursement under childcare assistance benefit.
- Sponsorship for industry-relevant certifications and education.
- Employee Assistance Program for you and your family members.
- Comprehensive Hospitalization Insurance for you and your dependents.
- Accident and Term life Insurance.
- Complementary Health screening for 35 yrs. and above.