Description
The Wireless TAC (Technical Assistance Center) Team at Cisco provides assistance for wireless networking issues. As a Technical Consulting Engineer, you will play a critical role in ensuring customer success by resolving complex wireless networking challenges.
Responsibilities:
- Take ownership of high-level escalations, applying technical troubleshooting and root cause analysis skills to restore and optimize network performance.
- Collaborate cross-functionally with engineering and product teams to drive product improvements and deliver exceptional customer support.
- Provide guidance on wireless network design, deployment, and performance optimization.
Minimum Qualifications:
- 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
- Active CCNP Level Certification.
- Demonstrated proficiency in 802.11 Standards (Wi-Fi 6/6E/7) and wireless security frameworks (WPA2/WPA3, 802.1X, RADIUS/AAA).
- Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
- Advanced expertise in configuring, deploying, and troubleshooting Cisco Catalyst 9800 Wireless LAN Controller and Access Points.
Preferred Qualifications:
- Cisco Routing: Basic understanding of IPv4 routing, static and dynamic routing protocols (OSPF, EIGRP, and BGP), routing tables, and inter-VLAN routing.
- Cisco Switching: Understanding of Layer 2 switching, VLANs, trunking, Spanning Tree Protocol (STP), EtherChannel, and Layer 3 switching.
- Cisco VoIP: Basic understanding of Cisco Unified Communications, IP telephony, voice VLANs, QoS, and the fundamentals of how VoIP traffic is handled across an enterprise network.
- Cisco ISE: Basic understanding of Cisco Identity Services Engine (ISE), including 802.1X authentication, RADIUS, TACACS+, authentication policies, and network access control.
- Applied experience in RF Engineering principles and wireless network design optimization.
- Track record of successful cross-functional collaboration with engineering and product development teams.
- Experience operating within a global, high-volume Technical Assistance Center (TAC) environment.
- Vendor Agnostic Wireless Certifications (CWNA, CWNP, CWNE, etc.).
Benefits:
- Medical, dental, and vision insurance.
- 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short and long-term disability coverage.
- Basic life insurance.
- Paid time away (vacation, holidays, sick time).
- Optional 10 paid days per full calendar year to volunteer.
Salary Range: $95,800.00 - $126,200.00