Description
The starting pay range for this position per hour is $25.25 - $27.25, with a full pay range of $25.25 - $42.95 per hour.
As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences. Your responsibilities will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviours and execution
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations
- Leading and demonstrating a culture of executing all best practices as outlined with team onboarding and learning
- Understanding sales goals, business reporting and guest insights to plan and execute daily/weekly workload
- Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guests and enhance their shopping experience
- Supporting your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities
- With guidance from your direct leader, engaging in consistent, meaningful development conversations throughout the critical touch points within the team's career path
- Personalising recognition and appreciation of your team to reinforce critical guest service behaviours and promote a positive team and guest-centric culture
- With guidance from your direct leader, helping lead a culture of accountability through clear expectations and performance management
- Quickly responding to any concerns with guests' shopping experience by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues
- Ensuring your team members stay up-to-date on upcoming major promotions, brand launches and events
- Evaluating candidates for open positions and developing a guest-centric team as directed by your direct leader
- Supporting and enabling team members to deliver pick up and drive up orders efficiently and accurately to digital guests
- Demonstrating a culture of ethical conduct and compliance
- Leading and demonstrating a safety culture through modelling and recognising safe behaviours
- Modelling the execution of physical security processes to enhance the in-store security culture
- Supporting merchandise protection strategies across the total store
- Occasionally assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
- Addressing all store emergency and compliance needs
- Performing all other duties based on business needs
To be successful in this role, you should have:
- A high school diploma or equivalent
- Previous retail experience, although not required
- The ability to lead and hold others accountable
- Effective communication skills
- The capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- A welcoming and helpful attitude toward all guests and other team members
- The ability to work independently and as part of a team
- The ability to manage workload and prioritise tasks independently and with a team
We offer a range of benefits, including comprehensive health benefits, 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.