Food & Beverage Team Leader

The Food & Beverage team at Target enables a consistent experience for guests by ensuring product is fresh, in stock, available, and accurately priced and signed on the sales floor.

As a Food & Beverage Team Leader, you will have the opportunity to develop skills and experience in:

• Guest service fundamentals and building a guest-first and freshness culture on your team
• Food & Beverage business fundamentals, including department sales trends, freshness, food safety and quality, inventory management, item reliability, guest shopping patterns, and pricing and promotions strategies
• Planning department(s) daily/weekly workload to support Food & Beverage priorities and deliver sales goals
• Leading a team of hourly team members, including skills in interviewing, training, coaching, evaluating, retaining, and developing talent

Responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
• Ensure every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution
• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement
• Lead a guest-focused, efficient Food & Beverage team that strives to deliver the Food & Beverage standards
• Assess backroom and sales floor areas of Food & Beverage and Food Service on a daily basis
• Establish clear goals and expectations and hold team members accountable to those expectations
• Be a partner to the store leadership team through communication and collaboration
• Maintain a fresh, full, and food-safe area during all operating hours
• Assign daily tasks to team members based on planned workload and guest traffic patterns
• Validate and follow-up on team members' progress against their assigned prioritised workload tasks
• Lead and demonstrate a culture of executing all best practices
• Lead team huddles to communicate focuses and trends
• Develop and maintain partnerships with vendors to ensure clear expectations are established
• Remain up-to-date on relevant trends and products to educate team members
• Support your leader in the hiring and onboarding process of new team members
• Support guest services such as back-up cashier, order pick up, and Drive-up
• Support becoming a subject matter expert in federal, state, and local adult beverage laws
• Lead your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards
• Foster a productive relationship with your Starbucks district manager
• Demonstrate a culture of ethical conduct, safety, and compliance
• Lead and demonstrate a safety culture through modelling and recognising safe behaviours
• Model the execution of physical security processes
• Support merchandise protection strategies across the total store
• Demonstrate inclusivity by valuing diverse voices and approaches
• As a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities
• Address all store emergency and compliance requirements

Requirements:

• Must be at least 18 years old or older
• High school diploma or equivalent
• Previous retail and/or food experience preferred, but not required
• Strong interest and knowledge of the Food & Beverage business
• Lead and hold others accountable
• Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritise tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills

Working Conditions:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders if needed
• Scan, handle, and move merchandise efficiently and safely
• Flexible work schedule (e.g., nights, weekends, and holidays)
• Reliable and prompt attendance necessary
• Ability to work in environments that will include refrigeration and freezer temperatures and conditions
• Capable of working in and exposure to varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift