Description
We are seeking a Clearing and Settlement Analyst, AS to join our team in Jaipur, India.
The successful candidate will be responsible for the effective day-to-day management of the production and process of Trade Services Business. You will be expected to possess complete knowledge of core and cross-trained processes, including Settlement-Matching/Fails/Instructions/Registered Shares/Confirmation, Cancellations, Reconciliation, Transaction Reporting, or Trade Investigation.
Key responsibilities:
- Ensure functions are fulfilled to agreed standards and timescales using appropriate tools and techniques
- Facilitate efficient and effective MIS Reporting and Exception Handling
- Provide support to the Manager and act as a point of reference for team members, management, and other concerned parties
- Strong element of team support, interpersonal, management, and customer relations' skills
- Excellent personal organisation and prioritisation skills are required with the ability to adapt to changing demands and priorities
What we'll offer you:
- Best-in-class leave policy
- Gender-neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender-neutral)
- Sponsorship for industry-relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term Life Insurance
- Complimentary Health screening for 35 yrs. and above
Your key responsibilities:
- Domain knowledge of the processes and involvement in daily production
- Reporting to the client and management
- Timely escalations of exceptional issues to internal management
- Ensuring service levels are met and striving to exceed service levels
- Coordinating with the training team and Senior team members to ensure documentation, processes, and procedures are accurate and up-to-date
- Planning and managing training and ensuring staff are adequately trained
- Ensuring ongoing coaching of team members and personal development plans are in place for all team leaders and members
- Ensuring productivity processes are robust and striving to improve productivity
- Managing the quality control process within the team and driving continuous improvement in quality
- Monitoring, measuring, and reporting on operational issues, opportunities, and development plans and achievements
- Promoting awareness of the Escalation Matrix within the team and ensuring adherence
- Owning the allocation and prioritization of all work and reviewing and reallocating work as necessary
Your skills and experience:
- Graduate/Postgraduate
- Good communication skills (English and German language specialist)
- Computer literate
- Ability to prioritize work
- Proactive team player
- Problem-solving capabilities
- Eye for detail
- High interpersonal skills
- Service excellence-oriented
- People Management
- Minimum B1 Level German proficiency required