Description
Salesforce is seeking a visionary and operationally rigorous Director of Engineering to lead and scale a multi-layered engineering group dedicated to building robust, high-impact platforms.
The Experience Artifact Platform (EAP) organization serves as the core deployment and management engine for Salesforce's multi-framework applications and the agentic Headless Experience Layer. Within this broader organization, your team will act as the crucial connective tissue, owning the middle-tier services that power these headless experiences.
Responsibilities:
- Own and synthesize multi-quarter technical roadmaps, securing buy-in and alignment from cross-functional stakeholders in Product, Go-To-Market, and overarching Engineering leadership.
- Proactively identify resourcing gaps, architectural risks, and timeline blockers, presenting fully researched mitigation plans before escalations occur.
- Represent the engineering organization in high-level stakeholder and business unit meetings with accuracy, executive presence, and deep technical context.
- Manage, mentor, and delegate effectively to Engineering Managers and Engineering Leaders, transitioning them into fully autonomous leaders who can independently run their agile ceremonies and represent their respective domains.
- Proactively manage organizational performance by conducting continuous gap analyses, identifying top performers for advanced technical challenges, and executing structured remediation plans for underperformers.
- Own the downward communication of strategic shifts, organizational changes, and roadmaps, ensuring your engineers have clear context and connection to the broader business goals.
- Build, implement, and hold teams accountable to rigorous, scalable systems for SLA compliance, bug hygiene, and incident management (RCAs).
- Drive complex, cross-functional project deliveries from initial PRD through production rollout, defining exact delivery dates and ensuring on-time execution.
- Establish unified dashboarding and standardized reporting metrics across all your teams to integrate with broader organizational standards, moving the team from reactive firefighting to predictable delivery.
- Provide proactive, highly accurate visibility into your teams' sprint deliverables, capacity constraints, and blockers without requiring prompting or chasing from executive leadership.
- Maintain a high standard of technical and leadership communication, ensuring that all status updates, timeline shifts, and technical justifications are thoroughly vetted before being presented.
Requirements:
- 8+ years of software engineering experience, with at least 3+ years at the Director level managing multiple teams and managing managers.
- Proven experience designing, building, and operating large-scale services with high availability requirements.
- Strong architectural background capable of deeply vetting technical designs, root-cause analyses (RCAs), and resolving complex technical debt at scale.
- Proven track record of implementing operational systems that allow teams to function autonomously without requiring the Director to act as a day-to-day project manager.
- Exceptional communicator with the ability to distill complex engineering statuses into clear, actionable updates for executive stakeholders.
- Proven ability to handle production incidents and escalations calmly while maintaining strict focus on overarching operational baselines and project milestones.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program