Description
We're looking for an IT and Cloud Support Tech to join our engineering team. This role blends traditional IT support with hands-on exposure to cloud infrastructure.
Responsibilities
IT Operations and Support
- Manage employee onboarding and offboarding, including device provisioning, account setup, and access management
- Own our MDM platform (Kandji/Iru) and ensure our Mac fleet is secure, up-to-date, and well-configured
- Configure and maintain SSO/SAML integrations for SaaS vendors
- Troubleshoot internal technical issues across devices, operating systems, and networks
- Manage office infrastructure including networking equipment, WiFi, and multi-site WAN connections across our Sydney and San Francisco offices
- Look after meeting room AV equipment and maintain relationships with hardware vendors
- Maintain an inventory of tools and systems, identifying opportunities for consolidation and cost savings
Cloud Support
- Manage IAM users, roles, and access policies in AWS
- Support deployment pipelines and help engineers troubleshoot access or environment issues
- Assist with basic infrastructure troubleshooting - investigating logs, checking service health, diagnosing connectivity problems
- Monitor cloud costs and flag anomalies
- Help maintain documentation for cloud infrastructure and runbooks
Growth and Collaboration
- Work cross-functionally with security, engineering, and operations teams
- Contribute to shaping IT and cloud practices as the company grows
- Develop your cloud engineering skills with mentorship from experienced platform engineers
Requirements
- Solid IT fundamentals, including experience supporting end users, managing devices, and troubleshooting network issues
- Exposure to cloud infrastructure, specifically AWS
- Troubleshooting and problem-solving skills
- Clear communication and organisational skills
- Proactive and growth-oriented mindset