Description
As an Account Executive at LexisNexis Risk Solutions, you will play a key role in driving customer success, retention, and revenue growth within your assigned portfolio.
You'll manage a book of existing customers throughout their lifecycle, ensuring timely renewals while proactively identifying opportunities to expand usage, increase licences, and introduce additional products.
You'll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs.
Responsibilities
- Manage a portfolio of existing customers, acting as their main point of contact
- Build strong, long-term relationships to ensure high satisfaction and retention
- Own the full renewal cycle, ensuring timely and accurate contract renewals
- Identify and qualify upsell and cross-sell opportunities to drive incremental revenue
- Monitor account health, spot risks early, and take proactive action
- Deliver onboarding and tailored product training to new and existing users
- Coordinate with internal teams to resolve issues and support a seamless customer experience
- Maintain accurate CRM records, forecasts, and opportunity updates
- Provide regular updates to leadership on performance and account activity
Requirements
- Proven ability to manage a portfolio of customers and meet renewal and revenue targets
- Strong communication and relationship-building skills, including confident phone engagement
- Proactive, empathetic, and able to resolve customer issues effectively
- Highly organised and detail-oriented, with the ability to manage multiple priorities
- Strong analytical and problem-solving skills to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross-functional teams
- Results-driven, with a focus on customer satisfaction and commercial growth
- Fluency in English is mandatory; French and Portuguese is a plus
- Experience using CRM systems (Salesforce preferred)
- Background in account management or client-facing roles with senior stakeholders
- Familiarity with structured sales methodologies (e.g., MEDDPICC, SPIN)
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