Description
TaskUs partners with innovative technology companies to power the data, safety, and human-in-the-loop operations behind AI. We are seeking a senior operator to build and lead our AV and Robotics Operations business. You will own end-to-end delivery, from perception data labeling and scenario QA to remote assistance, teleoperation, fleet support, and incident response, for leading autonomous vehicle and robotics customers.
Responsibilities
- Own delivery and P&L, leading multi-site, multi-client AV and robotics programs with full accountability for revenue growth, gross margin, utilization, and client satisfaction.
- Build the operating model, designing scalable, 24/7 workflows for remote assistance, teleoperation, fleet and depot support, data collection, annotation, simulation and scenario review, and edge-case triage.
- Drive safety and quality, establishing safety-case-aligned processes, incident management, root-cause analysis, and audit readiness.
- Partner with customers, acting as executive sponsor for strategic AV and robotics accounts; run QBRs, shape roadmaps, and translate evolving ODD, model, and fleet requirements into staffing, tooling, and process plans.
- Scale talent, recruiting, training, and certifying remote operators, fleet technicians, annotators, QA leads, and program managers; define career paths, competency frameworks, and fatigue and wellness standards for safety-critical roles.
- Lead through technology and AI, embedding automation, ML-assisted labeling, tooling, and analytics to improve cost per task, latency, and accuracy.
- Expand the business, partnering with Sales, Solutions, and Strategy to develop new offerings, pricing models, and go-to-market plans.
- Manage risk and compliance, ensuring data security, privacy, and regulatory compliance across jurisdictions.
- Lead the organization, managing a global team of directors, program leaders, and site leads across onshore, nearshore, and offshore locations.
Requirements
- 12+ years of operations leadership, including 5+ years in autonomous vehicles, robotics, mobility, logistics automation, or other safety-critical, technology-driven operations.
- Direct experience running remote assistance, teleoperation, fleet operations, or AV/robotics data operations.
- Proven record of scaling operations from pilot to commercial deployment.
- P&L ownership of a business of $50M+.
- Experience leading large, distributed workforces across multiple sites and geographies.
- Working knowledge of safety frameworks, incident response, and regulatory environments for autonomous systems.
Preferred Qualifications
- Familiarity with AV and robotics data pipelines.
- Experience with humanoid, warehouse, or last-mile delivery robotics operations.
- Background in BPO or managed services.
- Experience with M&A integration or building a new business line.
Benefits
- Competitive industry salaries.
- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off.
Location: San Antonio, Texas, USA Work setup: Remote-flex Travel: 25–35%