Description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.
Responsibilities:
- Support clients and internal teams with integrations that are key components in the overall success plan for the clients they manage.
- Troubleshoot and resolve challenging integration issues, ensuring customers can easily see value with Podium.
- Serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.
- Maintain high-quality troubleshooting documentation of the integrations that we support.
- Be an expert in Podium’s public APIs and SFTP experience.
- Maintain a high level of communication with clients and internal teams, keeping them informed during the resolution process.
- Read and interpret technical documentation for various API’s, both internal and external.
Requirements:
- 1 year of prior experience setting up software or following technical operating procedures.
- Experience using API’s and AI agents with proficiency in authentication methods.
- Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira.
- Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.
- Demonstrated over-achievement in managing a large work queue.
- A base understanding of SQL and being able to write queries for debugging purposes.
- Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization.
Benefits:
- Open and transparent culture.
- Life insurance, long and short-term disability coverage.
- Paid maternity and paternity leave.
- Fertility Benefits.
- Generous vacation time, plus three 4-day summer holiday weekends.
- Excellent medical, dental, and vision benefits.
- 401k Plan.
- Bi-annual swag drops with cool Podium gear and apparel.
- A stellar HQ (Utah) gym with local professional coaches and classes offered.
- Onsite HQ (Utah) child care center, subsidized for employees.