Description
We are seeking a Senior Process Manager to lead high-impact strategic transformation initiatives and manage a team of process improvement professionals. You will bridge the gap between high-level executive strategy and tactical execution, leveraging advanced process methodologies to drive efficiency, mitigate risk, and enhance client experiences.
Responsibilities:
- Lead and guide transformation teams driving efforts from initial scoping through implementation and handoff balancing structure with creativity to deliver meaningful, sustainable change.
- Direct, mentor, and develop a team of Process Associates and Managers, fostering a culture of continuous improvement, accountability, and professional growth.
- Evaluate and leverage cutting-edge technologies, advanced analytics, and AI-driven automation capabilities to modernize workflows, reimagine future-state processes, and accelerate organisational transformation.
- Identify opportunities to integrate AI-assisted workflows and generative AI tools to make existing process management structures faster, more automated, and audit-ready.
- Partner with executive leadership to define, prioritise, and execute the portfolio of process transformation initiatives aligned with broader organisational goals.
- Oversee complex, cross-functional end-to-end process redesigns utilising Lean, Six Sigma, and design thinking frameworks to drive measurable, sustainable business outcomes.
- Deliver compelling data-driven presentations, business cases, and strategic roadmaps to C-suite and executive stakeholders to influence decision-making and secure buy-in.
- Lead overarching change management strategies to ensure successful adoption and long-term sustainability of transformed processes across the enterprise.
- Establish performance metrics, key performance indicators (KPIs), and governance models to track, evaluate, and report the business impact of transformation portfolios.
- Prosci or equivalent Change Management certification.
Requirements:
- High School Diploma, GED, or equivalent certification.
- At least 5 years of experience in process improvement, business transformation, or management consulting.
- At least 5 years of experience managing projects and deliverables.
- At least 4 years of direct people management experience.
Preferred Qualifications:
- Bachelor’s Degree or Military Experience.
- Six Sigma Certification, Lean, Change Management or Agile certification.
- 6+ years of experience leading enterprise-level process transformation programs in financial services.
- 3+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake).
- 6+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word).
- 2+ years of experience implementing AI-driven automation, Large Language Models (LLMs), or digital transformation solutions within an enterprise environment.
Salary Information:
- The minimum and maximum full-time annual salaries for this role are:
Charlotte, NC: $149,000 - $170,000 McLean, VA: $163,900 - $187,100 Plano, TX: $149,000 - $170,000 Richmond, VA: $149,000 - $170,000
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.