Description
We are looking for a Process Manager to join our Customer Resiliency, Recoveries Process Management team at Capital One. As a Process Manager, you will work with extended teams across the organization to manage and improve processes, meet commitments, and continuously improve.
Responsibilities:
- Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
- Identify and implement process improvements driving issue resolution/risk mitigation activities
- Tracking and resolving process breakdowns
- Understanding customers' needs of the process and driving process improvements
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
- Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Requirements:
- High School Diploma, GED or equivalent certification
- At least 3 years of Project Management or Process Management experience
- Good enough is not in your vocabulary
- Passion for problem solving with the ability to lean into challenges
- Curiosity driven, self-starter, accountable and life long learner
- Solid organizational skills including attention to detail
- Ability to ask probing questions to fully understand initiative impacts and design solutions in line with top of house strategy
- Outstanding collaboration and communication skills, capable of interacting and influencing stakeholders at all levels
Preferred Qualifications:
- Bachelor's Degree or Military experience
- 2+ years of Risk Management, Compliance or Risk Controls experience
- 2+ years of experience in Structured Query Language (SQL) or Tableau
- 2+ years of experience with data management, reporting and analytics
- 1+ years of experience using Lean & Six Sigma tools and methodology
- 1+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators
- BPM, Lean, Agile or Six Sigma certification
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Salary: McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager