Description
We are seeking an experienced ARC Support Engineer - L3 (Routing) to join our team at Hewlett Packard Enterprise, specifically within the Aruba division.
As an ARC Support Engineer - L3 (Routing), you will lead and drive troubleshooting on customer-reported issues related to Juniper Routing platforms (PTX, MX). Your responsibilities will include isolating product issues at the hardware/software level, replicating customer environments in a lab, and providing final fixes. You will also serve as a customer advocate for timely resolution of problems, gain in-depth knowledge of customer network profiles, and collaborate with internal teams to deliver focused support.
Key responsibilities:
- Lead and drive troubleshooting on customer-reported issues
- Isolate product issues at hardware/software level and replicate customer environments in a lab
- Provide final fixes and document communication among customers, engineering, and other stakeholders
- Serve as a customer advocate for timely resolution of problems
- Gain in-depth knowledge of customer network profiles and collaborate with internal teams
- Mentor newly hired support engineers and peers in technical areas of specialty
Primary skills required:
- Excellent customer handling and communication skills
- Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
- Multicast protocols [IGMP, IGMP-snooping, PIM]
- MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Preferred skills:
- Advanced Multicast technologies- NG-MVPN, Draft Rosen
- Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
- Perl/Python/Unix/Expect scripting
Requirements:
- Bachelor's degree in Electronics/Engineering or Computer Science (or equivalent) with a minimum of 10 years of experience in the Networking Industry
- 7+ years of extensive JUNOS experience or minimum 7+ years of experience in troubleshooting datacenter networks, enterprise core networks
- Platform knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
- Preferred certifications: JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalents