Description
We are seeking a Global Card Programs Administrator to join our Global Card Administration Team. As a valued team member, you will be responsible for the administrative oversight of the Visa Inc. Global Corporate and Purchasing Card Programs.
Responsibilities:
- Manage the corporate and purchasing card program, including issuance, renewal, modification, cancellation, and monthly issuer statement reconciliation
- Provide superior customer service to end-users, while enforcing cardholder compliance with Global Travel and Expense Policies
- Act as main point of contact for issuing banks, troubleshooting issues or executing changes to card programs
- Support Visa's T&E system, including resolution of technical inquiries and testing for system changes and enhancements
- Interact with cardholders and other finance groups to support questions related to corporate and purchasing card transactions
- Provide knowledge of Visa policies and procedures, supporting cardholders and general employee questions
- Participate in global card program meetings to provide and implement process improvements
- Review weekly employee aging reports, including collections from employees and posting reimbursement payments
- Provide cross-regional support to team members during planned vacations and when additional support is required
- Support regional tasks associated with mergers and acquisitions, including integration into Concur, issuing new cards, and providing training support
Qualifications:
- 3 or more years of work experience with a Bachelor's Degree or an Advanced Degree
- Experience working directly with high-volume Corporate Card and Purchasing card programs
- Proven experience working in a fast-paced environment with constantly changing priorities
- Excellent customer service skills, strong organizational, interpersonal, verbal, and written communication ability
- Proficient in SAP Concur Expense, GIFS Oracle, and MS Office (Word, Excel, and PowerPoint)