Lead Associate- Accounts Receivable

We are seeking a Lead Associate to join our Accounts Receivable team at Davies in Viman Nagar, Pune. You will be responsible for customer invoicing, cash collections, and cash applications, as well as providing guidance and support to team members.

Key Responsibilities

• Accurately enter and submit customer invoices into multiple third-party billing and payment portals
• Review and validate invoice details, including pricing, taxes, and required supporting documentation
• Monitor invoice status within portals to ensure timely processing and acceptance
• Reconcile portal-submitted invoices against internal billing systems
• Research and resolve invoice rejections, discrepancies, short payments, and deductions
• Work with billing teams to ensure billing matches customer receipts and resolve discrepancies
• Manage collections activity related to portal billing, including following up on outstanding invoices
• Match customer payments against billing and resolve problems related to discrepancies
• Identify and resolve unidentified cash and unapplied cash balances
• Communicate with portal support teams to resolve billing and payment issues
• Maintain accurate documentation of billing activity, reconciliations, and collections efforts
• Ensure compliance with customer billing requirements and portal-specific submission guidelines
• Ensure debtors' accounts are reconciled and receipts processing adheres to control frameworks and approval protocols
• Deliver excellent support to customers, employees, and internal contacts
• Ensure timely processing of all AR activities to support accounts closing
• Reconcile customer statements to Davies records in the ERP system, highlighting discrepancies and following up
• Support month-end, quarter-end, and year-end close activities
• Monitor team queues and workload to ensure SLA and KPI adherence
• Review and validate critical transactions processed by team members
• Act as the first point of escalation for complex AR, billing, and collection issues
• Prepare and analyze AR reports, aging reports, cash application metrics, and management dashboards
• Drive reduction of aged debt and improve collection effectiveness
• Identify process improvement and automation opportunities to enhance efficiency and controls
• Support internal and external audits and ensure compliance with company policies
• Provide training, guidance, and coaching to team members and support knowledge sharing
• Assist the Manager in governance reviews, stakeholder meetings, and operational planning
• Build strong relationships with internal stakeholders and external customers to ensure excellent delivery service

Requirements

• Minimum 5-10 years' experience in Accounts Receivable
• Previously worked in a shared services environment
• Advanced MS Office Excel skills
• Master's/Bachelor's degree in Commerce, Accounting, Finance, or related
• Knowledge of financial accounting, processes, and systems
• Strong analytical and problem-solving skills
• Demonstrable ability to multi-task and prioritize with excellent organization and documentation skills
• Excellent working knowledge of Microsoft Excel, including lookups, pivot tables, and sumif(s)/countif(s)
• Excellent written and verbal English language communication skills