Client Implementation Lead (cash management)

The Client Implementation Lead (cash management) role is your opportunity to become a critical member of the Implementation team, where you’ll drive exceptional client experiences for businesses.

Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for most cash management products.

Responsibilities

• Lead multiple product implementation cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations
• Effectively engage partners for critical activities in support of the implementation process
• Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements
• Ensure clients have clarity and confidence in their products, services and available support and facilitate a seamless transition to servicing partners upon completing implementation
• Develop a deep understanding of cash management products with an understanding of how each product can enable businesses to meet their specific needs.
• Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan.

Requirements

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Minimum 3-5 years of demonstrated excellence in a financial service role that involved client interactions focused on cash management product implementation and/or advisory.
• Strong critical thinking, communication, and collaboration skills.
• Demonstrated proficiency in business acumen and ability to provide meaningful advice
• Proven track record of delivering an exceptional client experience.
• Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications).

Nice-to-have

• Post-secondary education at college or university level in business administration or financial management preferred e.g., BBA, B. of Commerce or equivalent work experience.

Benefits

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work