Description
We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there.
As a TaskUs Teammate, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
Responsibilities:
- Provide world-class service to clients in an accurate, efficient and respectful manner
- Meet and exceed client mandated KPI's (Key Performance Indicators)
- Ensure consistent performance based on a continuous improvement model
- Keep all login and Passwords (both Internal & External) confidential
- Participate in all Internal and External mandated trainings and/or seminars
- Maintain knowledge of the functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management
Requirements:
- Experience on phone, email and live chat support
- Experience in Customer Service, Sales, Billing, Collections and Technical Support
- Strong verbal and written communication and comprehension skills
- Computer literacy and proficiency in the use of Windows OS, Apple OS X, Microsoft Office and Google applications
- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
- Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction
- Ability to multitask and high attention to details
- Self-motivated and able to work independently as well as contribute to cross-functional and global teams
- Flexibility and ability to quickly adjust to frequent process and information changes, and can work under pressure