Description
TaskUs is seeking a Teammate to provide world-class customer experience to its clients. As a Teammate, you will be the backbone of the company, responsible for delivering exceptional customer satisfaction and meeting client mandated KPIs.
Responsibilities:
- Provide customer satisfaction and experience
- Meet and exceed client mandated KPIs
- Be aware of TaskUs policies and maintain confidentiality
- Provide feedback to management concerning possible problems or areas of improvement
- Participate in training to improve work performance
Requirements:
- Willingness to work on shifting schedules
- Willingness to work on-site
- Call experience (a plus but not required)
- Strong verbal, written, and comprehension skills
- Computer literacy and proficiency in using Windows OS, Apple OS X, MS Office, and Google applications
- Typing requirement (30WPM for Voice and Non-Voice)
- Critical thinking skills with a focus on issue resolution and customer satisfaction
- Ability to multitask and high attention to detail
- Self-motivation, ability to work independently, and contribute to cross-functional and global teams
- Flexibility and adaptability to frequent process and information changes
- Ability to work under pressure
TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritizing employees' well-being and promoting a People First culture.