Description
TaskUs is seeking a Teammate to provide exceptional customer experience to clients. As a Teammate, you will handle inbound and outbound calls, emails, and live chats, while ensuring accurate and timely responses to client inquiries.
Responsibilities:
- Provide world-class service to clients in an accurate, efficient, and respectful manner
- Handle inbound and outbound calls, emails, and live chats
- Filter content from client websites
- Perform data and research functions
- Provide support through basic troubleshooting techniques
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Document all customer interactions according to standard operating procedures
Requirements:
- Willingness to work on cyclical schedules
- Experience in phone, email, and live chat support
- Strong verbal and written communication and comprehension skills
- Computer literacy and proficiency in Windows OS, Apple OS X, Microsoft Office, and Google applications
- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns
- Good problem-solving and critical thinking skills
- Self-motivated and able to work independently and in teams
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Scholarship program for children
- HMO benefits for you and up to 2 dependents
- Wellness programs
- Retirement savings program with company matching
- On-site perks such as gym and recreational areas, unlimited coffee, free healthy lunch, and daycare for kids