Description
The Intensive Case Management Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations.
The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).
Major Responsibilities:
- Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
- Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
- Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
- Conduct community outreach and maintain a strong network of service providers that meet client needs.
- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
- Respond to client crises, with guidance from supervisor as needed.
- Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend relevant trainings and meetings at the local and national level.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Requirements:
- Undergraduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted.
- 2+ years of case management experience in a social services environment.
- Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
- Strong organizational skills and detail-oriented.
- Public Speaking and/or presentation experience preferred.
- Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
- Ability and willingness to drive 15 passenger van.
- Strong attention to detail with the ability to prioritize and manage time effectively.
- Problem solver capable of working well independently and as a part of a team.
- Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
Benefits:
- Competitive salary ($23.50/hour)
- Comprehensive and competitive benefits package, including:
+ 10 paid sick leave + 10 U.S. holidays + 20-25 generous paid time off based on role and tenure + Medical insurance starting at $163/month + Dental starting at $6.50/month + Vision starting at $5/month + Flexible spending accounts (healthcare, dependent care, and commuter) + 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting) + Disability and life insurance + Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families