Description
We are seeking an Income Officer to manage a caseload of rent accounts, helping residents sustain their tenancies while maximising rental income for the Council.
The successful candidate will work directly with residents, providing advice, support, and early intervention to prevent rent arrears, whilst taking timely recovery action where needed. They will complete home visits, attend court hearings, and collaborate with internal teams and external agencies to resolve issues and achieve positive outcomes for residents and the Council.
Key responsibilities include:
- Managing a caseload of rent accounts
- Providing advice and support to residents
- Preventing rent arrears through early intervention
- Taking timely recovery action where needed
- Completing home visits and attending court hearings
- Collaborating with internal teams and external agencies
In return, we offer:
- Excellent training and development opportunities
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family-friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
The job is primarily based in Laurence House in Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
We are looking for someone who enjoys working with people, is confident having difficult conversations, and can balance empathy with achieving results. You will be organised, resilient, and able to manage a varied caseload with competing priorities, while making sound decisions based on the information available.