Description
We are seeking a Reception Coordinator to join our team at ibis Styles Goiânia Marista, a hotel located in the heart of Goiânia, Brazil.
As a Reception Coordinator, you will be responsible for coordinating and monitoring the activities of the Reception team, ensuring quality and excellence in guest service.
Key responsibilities include:
- Coordinating and monitoring the Reception team's activities to ensure quality and excellence in guest service
- Organising and distributing tasks to the team to ensure smooth operation and adherence to routines
- Overseeing check-in and check-out processes to ensure efficiency, accuracy, and courtesy
- Monitoring hotel occupancy, room availability, and unit status, maintaining alignment with the Housekeeping team
- Handling guest requests, questions, and complaints, providing prompt and effective solutions
- Invoicing groups and verifying tax note issuance
- Managing reservation processes, changes, and special requests
- Analysing accounts, entries, and billing procedures to ensure accuracy and compliance
- Ensuring effective communication between shifts and continuity of operations
- Monitoring operational indicators and guest satisfaction results to identify improvement opportunities
- Supporting team training, integration, and development, reinforcing hospitality standards and professional presentation
- Maintaining security procedures, guest confidentiality, and data protection
- Promoting a culture of excellence in service, anticipating guest needs and contributing to a welcoming experience
Requirements:
- Previous experience in Reception or similar roles, preferably in leadership or supervision positions
- Knowledge of check-in, check-out, reservation, billing, and guest service processes
- Advanced English language skills, with ability to communicate with international guests; other languages an advantage
- Familiarity with hotel systems, preferably Opera Cloud
- Leadership, organisational, and performance monitoring skills
- Excellent communication, interpersonal, and problem-solving skills
- Proactive, result-oriented, and focused on quality and guest satisfaction
- Availability to work varied shifts, including weekends and holidays
Benefits:
- Medical insurance
- Dental insurance (by adhesion)
- Transportation voucher
- Life insurance
- Meal ticket
- Profit-sharing programme (PPR)
- Private pension plan (PAP)
- Pharmacy reimbursement (50% of medical expenses)
- Heartist tariff (discount for employees to stay at Accor hotels)