Description
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.
Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
Key Responsibilities:
- Under moderate supervision, the consultant's main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Document review.
- Ad-hoc project work to streamline/improve processes.
- General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.
The Team:
The EA Coordination team is responsible for processing the visas of our clients who are based in countries where Fragomen does not have a physical office.
The team is a dynamic team with employees from various backgrounds and countries with at least 10 different languages being spoken.
What We're Looking For:
- Previous experience in case management, account management or project handling.
- A self-starter with excellent communication skills.
- Ability to manage your own time and caseload.
- Previous experience of managing a high volume of work in a fast-paced environment.
- Strong customer service skills.
- Previous customer facing experience.
Preferred Skills:
- Additional language skills preferred, but not essential, particularly Hebrew, Romanian, or Russian, Portuguese.
- Experience managing immigration casework, especially for Israel, Romania, or Kazakhstan.
What We Offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same.
- Competitive Salary
- Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms
- Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources
- Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution
- Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days.
- Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility.