Description
Samsara is seeking a Strategic Implementation Consultant to join their Customer Success team. The consultant will work with large-scale customers to deploy and adopt Samsara's IoT solutions for their fleet and industrial assets.
The role involves managing the deployment of Samsara technology, creating launch plans, tracking implementation progress, and running training sessions. The consultant will serve as a trusted point of contact for customers, ensuring a successful deployment and adoption of Samsara's solutions.
Responsibilities:
- Manage the deployment of Samsara technology to large-scale customers
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology
- Work cross-functionally to deliver an exceptional experience for customers
- Serve as a mentor to the wider Customer Success and Support teams
Requirements:
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role
- Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Excellent consultative skills with experience in end-to-end system implementations
Compensation:
- Annual Base Salary: $100,406 - $153,409 USD