Description
The Large Format Printer Field Technical Support Team is part of HP's Global Customer Support Organization, which supports customers in every aspect of their journey with HP.
As a Large Format Printer Field Service Engineer, you will provide on-site technical support, installation, maintenance, troubleshooting, and repair services for HP Large Format Printing equipment.
The ideal candidate is a hands-on technical professional with strong mechanical and electrical skills who thrives in a field-based environment while providing good customer service.
Responsibilities
- Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment.
- Determine site and equipment requirements.
- Understand customer goals and identify the consequences of various solutions.
- Work according to the project plan, installation plan, and escalation plan.
- Configure system hardware, software, and network components.
- Assemble and integrate system/product and verifies system/product operation.
- Use proactive monitoring procedures to identify problem-prevention opportunities.
- Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures.
Education and Experience
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field.
What you will bring
- Knowledge and experience with printer's repair support
- Exceptional organizational or project management skills
- Exceptional communications skills
- Problem-solving skills
- The ability to build and maintain ongoing relationships with customers, peers, and support partners
- The ability to perform under pressure where customers rely on you to solve their technical problems
Skills
- Knowledge of Color Management
- Knowledge of inkjet printing technology
- Strong mechanical skills
- Strong pneumatic skills
- Strong electrical and electronic skills
- Strong computer/network skills
- Ability to work autonomously.
- Valid driver's license in good standing
- Ability to lift, bend and stoop throughout the day as necessary to repair printers.
Salary
The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only).
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- 15 days paid time off ( US benefits overview)