Description
Support a fielded Border Patrol surveillance system which provides situational awareness in support of the Border Patrol's mission. The system is deployed along the Southern Border of the United States and requires someone who enjoys working outdoors, can efficiently manage their time, works with a team and enjoys learning and adapting to new technology.
Responsibilities:
- Provide on-site troubleshooting, diagnosis, and resolution of technical issues for equipment and systems.
- Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
- Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of technical products, programs, and systems.
- Install, configure, and test new equipment and systems according to client specifications and guidelines.
- Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.
- Act as a liaison between the program and customers to increase brand loyalty.
- Prepare training documents and train end-users on proper system use, maintenance, and troubleshooting procedures.
- Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
- Report recurring issues and potential improvements to the program engineering and product teams for continuous improvement.
- Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
Requirements:
- 2+ years of related experience
- Proficiency in troubleshooting hardware, software, and networking issues
- Ability to read and interpret technical manuals, schematics, and wiring diagrams
- Excellent communication skills and the ability to explain technical concepts to non-technical users
- Strong customer service orientation with a problem-solving mindset
- Ability to work independently, manage time effectively, and prioritize tasks
- Valid driver's license
- Ability to lift at least 35 pounds
- Located within a 2.5 hour drive of Campo, CA
Benefits:
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping with career growth
- Professional growth opportunities including paid education and certifications
- Paid vacation and holidays