Description
We are seeking a Senior Onboarding Manager to lead our national onboarding strategy, implementation, and customer adoption.
As a Senior Onboarding Manager, you will:
- Lead the national onboarding strategy, implementation, and customer adoption
- Directly manage managers responsible for distributed teams and operations across Brazil
- Ensure customers effectively implement and utilise our solutions to obtain value from their investment
- Manage strategic projects related to new solution implementations, processes, and methodologies
- Develop and track performance indicators, productivity, quality, adoption, retention, and customer satisfaction
- Act as a strategic partner to Commercial, Customer Success, Product, and Services areas
- Promote the evolution of onboarding methodologies and practices aligned with market best practices and global Thomson Reuters standards
- Lead organisational change processes and ensure stakeholder engagement
To be successful in this role, you will need:
- A degree in Administration, Finance, Accounting, Computer Science, Information Systems, Law, International Commerce, or related areas
- Advanced English language skills – mandatory
- Solid experience in onboarding operations, implementation, professional services, customer success, or related areas
- Experience as a manager of managers, leading leaders and multidisciplinary teams
- Experience in software, technology, or SaaS companies
- Strong project management and complex solution implementation experience
- National travel availability
- Knowledge of the accounting, tax, or business management market
- Experience in customer success operations with a focus on adoption and retention
In return, we offer:
- Hybrid work model
- Flexibility and work-life balance
- Professional development and growth opportunities
- Competitive industry benefits
- Global culture recognised for inclusion and belonging, flexibility, and work-life balance
- Opportunities for social impact through our Social Impact Institute
- The chance to make a real impact in the world
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