Description
We are seeking an Improvement & Training Lead to join our Operational Excellence & Improvement team within Argos Commercial & Digital. In this role, you will play a key part in shaping how transformational change is embedded across our business, helping colleagues adopt new ways of working through engaging training, communications, and change management activity.
You will work closely with project teams, process owners, and stakeholders to understand business requirements, map processes, and develop effective training, communication, and engagement solutions that support change adoption.
You will create and deliver training materials, communications, and change management plans, ensuring colleagues are informed, engaged, and equipped to embrace new ways of working.
Responsibilities
- Work closely with project teams, process owners, and stakeholders to understand business requirements and develop effective training, communication, and engagement solutions
- Create and deliver training materials, communications, and change management plans
- Coordinate training events and engagement activities, gather feedback from end-users, and continuously improve content and delivery approaches
- Facilitate workshops, support improvement initiatives and projects, and provide guidance to stakeholders on effective communication, training, and change management practices
- Look for innovative ways to engage colleagues, leveraging new tools and techniques to enhance learning and adoption across the business
Requirements
- Proven experience in a training, change management, or communications role
- Strong written communication skills, with the ability to create engaging communications, training materials, and user guidance
- Experience developing and delivering training, engagement, or communication content for a variety of audiences
- Knowledge of creative tools, media, and technology used to support training and communications activity
- Excellent stakeholder management skills, with the ability to build relationships and influence across a diverse range of teams
- Strong facilitation and workshop delivery skills
- Excellent planning and organisational skills, with the ability to manage multiple projects and competing priorities
Benefits
- Competitive salary
- Colleague discount: 10% off shopping online and in-store at Sainsbury's, Argos, TU, and Habitat
- Pensions scheme and life cover
- Performance-related bonus of up to 10% of salary
- Annual holiday allowance and ability to buy up to an additional week's holiday
- Season ticket loans, cycle to work scheme, health cash plans, salary advance, and access to a range of discounts from hundreds of other retailers
- Employee assistance programme
- Up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave