Description
As a Team Leader at TaskUs, you will manage the day-to-day planning and operations of your team.
Your responsibilities include:
- Ensuring each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs)
- Managing the team and making sure everyone adheres to their schedules
- Training and developing your team through team huddles, coaching sessions, and recognising weaknesses
- Creating reports of your team's performance and documenting feedback from your client
- Effectively managing issues that might arise, including HR-related ones
- Acting as a liaison between management and your team
Requirements:
- At least one year of relevant Team Leader experience managing at least 10 teammates while working in a customer support role within an outsourcing or similar company
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working on the phone, email, and live chat customer support roles is a plus
- Familiarity with E-Commerce, ZenDesk, or any other CRM tools is desirable
- Flexibility to work different shifts
We offer competitive industry salaries and comprehensive benefits packages, prioritising our employees' well-being. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity.