Description
As a Team Lead at TaskUs, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels, lead a high-performing team through a transition to build problem-solving, critical thinking, analytical, and technical capabilities, establish team goals, and work with direct reports on strategies for executing, measuring progress, and sharing results.
Requirements:
- 1 year of prior relevant people management experience in the BPO or call center industry
- Portuguese and English B2
- A strategic thinker with strong analytical and creative problem-solving skills
- Experience providing constructive criticism and implementing corrective action plans
- A high-level understanding of customer confidentiality standards and a passion for the development of teammates