Description
As a Social Media Moderator at 3M, you will have the opportunity to tap into your curiosity and collaborate with innovative people around the world.
Your main responsibilities will include:
- Reviewing, responding, and moderating comments and direct messages on social media platforms, and escalating complex or sensitive issues to higher management or specialized teams
- Ensuring all content adheres to community guidelines, legal policies, and platform standards, and maintaining a positive user experience by ensuring a safe and respectful online environment
- Identifying and flagging inappropriate content such as offensive language, graphic images, hate speech, or spam
- Maintaining a thorough understanding of community standards, policies, and trends
- Providing feedback and suggestions for improving moderation processes
To be successful in this role, you will need:
- A Bachelor's degree or higher
- At least 2 years of experience in social media moderation, community management, or a related field
- Strong communication skills, particularly in reading and writing in English and in a specific language assigned
- Experience with specific social media platforms
- Ability to work on-site at 3M GBS Philippines location
- Must be legally authorized to work in the Philippines without sponsorship
Additional qualifications that could be beneficial include:
- Proven experience in content moderation, community management, or a related field
- Strong understanding of internet culture, trends, and online behavior
- Familiarity with content moderation tools and platforms
- Excellent attention to detail and decision-making skills
- Knowledge of legal issues related to online content