Description
We are seeking an experienced Director of Professional Services & Consulting – Public Sector to lead and scale our mission-critical professional services delivery practice across US Federal, State, Local, and Education (SLED) customers.
The successful candidate will report to Customer Success & Professional Services leadership within Zscaler US Government Solutions, LLC, and will direct a high-performing organization of technical architects, engagement managers, and deployment consultants.
Key responsibilities include:
- Leading, mentoring, and expanding a specialized team of delivery consultants, project managers, and resident engineers supporting mission-critical public sector deployments
- Overseeing complex Zero Trust platform rollouts across federal civilian, defense, intelligence, and SLED agencies
- Managing regional capacity planning, resource utilization, billable margin, and backlog retirement
- Serving as the senior escalation point for public sector customer leadership and strategic Federal System Integrators (FSIs)
- Aligning delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards
The ideal candidate will have:
- Demonstrated ability to leverage modern AI tools and technologies to drive workflow efficiency, delivery execution, and operational productivity
- 10+ years of progressive experience leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations within enterprise software, cloud networking, or cybersecurity
- 5+ years of direct people-management experience leading people managers, senior technical consultants, and engagement leads
- Proven track record managing professional services delivery P&Ls, utilization, margins, and capacity models in excess of $15M+ annual services run-rate
- In-depth understanding of the US Public Sector landscape, including federal procurement nuances, prime/subcontractor ecosystems, and compliance standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG
- US Citizenship required with an active US Government Top Secret security clearance (or active within the past 24 months)
We offer a comprehensive benefits package, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.
The base salary range for this full-time position is $199,500-$285,000 USD.