Description
We are seeking an experienced Housing Liaison Team Leader to lead a team of Housing Liaison Officers delivering front-line housing management services across Newham.
The successful candidate will be responsible for:
- Leading, motivating and developing a team delivering high-quality housing management services
- Overseeing tenancy management, leasehold matters, tenancy breaches and complex resident cases
- Coordinating and monitoring block and estate inspections, ensuring timely follow-up actions and service improvements
- Overseeing Tenancy Audits, ensuring tenancy records are accurate and compliance requirements are met
- Overseeing the completion and Person-Centred Fire Risk Assessments (PCFRAs) and associated actions for vulnerable residents
- Ensuring compliance with all Housing Liaison Officer (HLO) service standards, policies, KPIs and statutory obligations
- Leading responses to anti-social behaviour, neighbourhood issues and tenancy enforcement matters
- Working closely with residents, stakeholders, contractors and partner agencies to improve estates and neighbourhoods
- Supporting vulnerable residents to sustain their tenancies and access appropriate services
The ideal candidate will have:
- Experience managing and motivating housing management teams within a social housing environment
- Strong knowledge of housing legislation, tenancy management, leasehold services and safeguarding responsibilities
- Experience overseeing compliance-focused programmes, including tenancy audits, block and estate inspections and resident safety initiatives
- Excellent communication, stakeholder management and problem-solving skills
- A strong commitment to customer service, resident engagement and continuous improvement
The salary for this role is £47,262 - £50,676 per year.